Monitor, protect, and improve your online reputation 24/7
Healthcare providers need to acknowledge that patients are not just patients anymore; they’re consumers. And they’re consumers with constant access to the internet who understand the value of writing online reviews. In fact, 92% of potential patients read online reviews.* Even if those reviews are fake, wrong, or unjustified, people still judge the quality of care your practice provides based on what they read online.
So what’s an eye doctor to do when there are so many review sites out there—Google+, Yelp, Healthgrades, just to name a few—that it’s hard to track them all? Plus, happy customers don’t always write reviews; it’s usually the unhappy ones who post about their experience at your office. So how do eye doctors ensure that their practice is discussed positively online so that they attract and keep patients?
They monitor everything that gets published online about their practice 24/7.
ManagementPlus has partnered with Practice Builders, the nation’s best healthcare marketing company, to make that really easy for you. Our unique online reputation management solution, myPracticeReputation, proactively monitors, protects, and progresses your practice’s reputation online.
Features of myPracticeReputation include:
Continuous review monitoring
We monitor the doctor review and rating websites 24/7 to capture everything that’s being written about your practice—in real time!
Gain valuable insight
The feedback you get from your patients—about staff performance, office procedures, bedside manner, and more—lets you see exactly what you’re doing right and where you need to improve.
Accurate review verification
myPracticeReputation automatically verifies every patient’s review using a permission-based process. Once a patient grants permission, you can post the review online.
Your Reputation Scorecard
To determine how your patients perceive you, myPracticeReputation collects and weights the data from your patient reviews and gives you a grade from A-F. This is just for your reference so that you can see how you’re doing and where you can improve.
Increase positive reviews
Not only does myPracticeReputation capture all of your online reviews easily, but it also gives your patients the opportunity to write positive reviews about you. The automated process improves your online reputation every day, freeing you up to spend more time delivering high-quality patient care.
Strategic publishing of reviews
When a patient writes a positive review of your practice, myPracticeReputation posts it automatically to the review sites that have the most relevance to your eye care practice. And all reviews—negative and positive—go directly to your customized dashboard, giving you the power to publish and discard whatever you want.
Integration with ManagementPlus EMR/EHR solution
myPracticeReputation integrates seamlessly with our EHR/EMR technology.
Here’s how myPracticeReputation works:
Your online reputation can make or break you. If you want to attract and retain patients long-term, then you need to view your patients as consumers and take their power in the healthcare market seriously. Let myPracticeReputation do that for you. You focus on delivering the best care possible to your patients; myPracticeReputation will make sure that they’re happy and tell other people about you!
See myPracticeReputation for yourself here!
Our Customers Speak
“EHR information is available to me from anywhere in the world. So even when I’m out of the country I can still be helpful to my patients. E-claims is tremendous. Hit one button and the claim goes through the clearing house. They check it over and if there’s a problem, they make a recommendation which my staff can easily fix and resend. It gets you your money a lot faster. “E-prescribing is another great feature. I can review all my patient medications and see the list of their current medications. I don’t even have to write them down. I can type in a prescription, send the patient to the pharmacy, and the medication is waiting for them. They don’t have to wait in line. They just walk up to the window and get their medication and check out. It works great.”
“Everything is integrated, from electronic heath records to optical inventory. ManagementPlus makes billing so easy because you can print super bills and with charges for lenses and procedures ready to go when the patient checks out. “If you set it up properly, everything is automated. When you make changes in your practice procedures ManagementPlus also makes changes and updates quickly. “With our previous system I had a huge folder where I kept all the codes and procedures I needed to refer to. Every time I sent a claim I had to look it up in that folder. Now everything is right in the system. And its all integrated: billing, scheduling, EHR, reports and optical inventory.”
“I wanted to send a note to compliment you on the TEAM you have at ManagementPlus. Without naming names, a recent email from one of your staff to one of my employees with a carbon to myself demonstrated to me what an outstanding group you have within your organization. Just wanted to reinforce that once again. I know that I can never hear enough how good my staff really is. Often times I loose focus and take them for granted.”
“With the conclusion of the annual user’s meeting, I am reminded that another year has rolled around in our relationship with ManagementPlus. I was looking at some old notes that I had made two years ago and am constantly amazed as how quickly and dramatically the program has advanced. I think that the user’s meetings are a great idea and help us keep up-to-date with the advances that you are making, and also provide us a chance to compare notes with other practices. “All of your staff have been very helpful to us over the past couple of years. I want to especially single out Kevin Sloan, who has been our primary contact point with ManagementPlus. Kevin has worked with us to help us understand how the program works, and to allow us to incorporate some of our ideas into the program. Kevin is very calm and patient which has been helpful when we have become concerned about some aspect of the program, which he has then corrected or explained. No matter what problem develops, Kevin can be counted on to come up with a solution. I am looking forward to another great year with ManagementPlus, and working with you and continuing to grow a truly outstanding EHR program.”
“New technology is not limited to medical equipment. Patients’ education, office management, and electronic health records have all changed dramatically during the past few years. We adopted the ManagementPlus EHR system in December 2009 and have worked to integrate every aspect of our practice into the electronic system.”
“In my 30+ years in the medical field as a Practice Consultant I have been exposed to different specialties and types of software. Many tout that any report you would ever need has already been done and is included with the software. It’s amazing that the first report your doctor asks for that is specific to your practice and your geographical area isn’t available? Then you have to pay to have a “custom report” written. With the ManagementPlus custom report tool you start with a blank canvas and within minutes can pull together any information needed for a specific request. That’s impressive.”
“We all have one or two people in the billing office that know all the intricacies of every insurance company, every code, every referral, what pays, what doesn’t pay. It can be devastating to a practice if that person leaves. What if you could take all that valuable knowledge and build it into your practice management software? Enter ManagementPlus Billing Rules. This tool allows you to totally customize all the ifs, ands, and buts specific to your practice. The end result is less posting errors which means fewer denied claims and more accurate reports. This is one of the most powerful tools I have ever used. We call it “Knowledge Rules!”
“We selected ManagementPlus as our EHR vendor in March, 2012 after careful research. One of the major reasons for this was that ManagementPlus provides the best of both worlds. The initial product is very user friendly. It is visually clean and easy to navigate and use. However, it is also easily customizable and a product that can be built upon to work with your individual practice. “One of our fondest memories was working with Kevin Sloan, EHR Specialist. Every time we would ask if something could be created or customized, he would answer I don’t see why not. And 9 times out of 10- Management Plus was able to make this happen. Practices work hard at creating work flows that work for their practices. To be able to incorporate the majority of these into your EHR product is of tremendous value. Besides being ophthalmology specific, this is clearly one of ManagementPlus’s strengths.”
“Federal mandates for electronic records have been no easy task for any health care provider but I do believe Management Plus has made it as painless as possible. They have been nothing short of professional, sensitive to our needs, and accommodating. They have also worked amazingly well with our local IT provider keeping me out of the middle for the most part.”
“The efficiency gains are truly measurable in our practice. In the past, I saw an average of 40 patients per day. With an ophthalmology-tailored EHR and practice management system, I am now able to see up to 80 patients per day on a regular basis.”
“As the scribe for Dr. Esaa, my job includes completing the assessment/plan page. I just want to let you know that Dr. Esaa and I are both thrilled at how easy you have made the conversion to ICD 10! Awesome job!! Thank you.”
“Eye practices are unique to medicine. We have exams, tests, and terminology that other specialties simply do not have. Management Plus understands, OD, OS, gonioscopy, 99214 and even sales tax on a glasses case. EHR is far too complex to choose a vendor that has ophthalmology as one of their minor focuses.”
Working with a JCAHPO-certified EHR specialist allowed us to prepare for Stage II attestation.”