Customer Support and Software Training
Knowledgeable Customer Support
Your practice cannot afford to overlook customer support in selecting practice management or EHR software. Fast response time, knowledgeable customer support staff and U.S.-based tech support will improve patient care and maximize practice revenue. Our in-house customer service technicians are well-trained professionals, knowledgeable on every aspect of the ManagementPlus software. No other EHR or practice management provider can offer better customer support.
Why Choose ManagementPlus?
97% Live Call Ratio
When you call Customer Support, on average, you get a live technical support person 97% of the time. Our knowledgeable customer support staff is located at our development offices in Salt Lake City, Utah. Each is proficient in all aspects of the software and with fastest response time can address and resolve complex issues.
98% Claims Acceptance Rate
Often, when Insurance claims are rejected, you have to start the process over, which wastes time and costs money. Our U.S.-based tech support staff has a proven claims acceptance rate of 98%, so its done right the first time.
U.S.-Based Tech Support Staff
All ManagementPlus customer support personnel work at our Salt Lake City office, and are involved in daily production and development. Each of our knowledgeable customer support staff has been thoroughly trained and can respond to any query.
Ophthalmology Customer Service
Each of our knowledgeable customer support staff understands the use of ManagementPlus Ophthalmology-specific software and can quickly address issues, from custom report generation to optical inventory control.
Implementation and Training
On-going training for ophthalmology software is a must. When your staff fully understands the use of practice management software they become more efficient and successful. ManagementPlus customizes the training program to suit your needs and the personality of your practice, then we vary that training according to your schedule. ManagementPlus leads the industry in comprehensive live training and web-based software training.
Four-tiered customer training
We have a unique, comprehensive approach to customer training: 1) pre-web-based, 2) on-site training, 3) follow-up training, and 4) FREE video training via our website.
Free online video training and demonstrations
Your staff can access a list of detailed, comprehensive customer training videos right on our website. Each video thoroughly explains the process of using ManagementPlus.
The free user manual is stored electronically
Our FREE user manual is frequently updated and is easily accessible at any time from within the software.
- Comprehensive live training.
- On-going training for ophthalmology.
- Web-based software training.
- Ophthalmology software training.
Learn More From a ManagementPlus Success Story:
TERI BRUNNER
Office Manager
Pacific Vision Medical Center
Crescent City, California
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Pacific Vision offers comprehensive ophthalmology services including a state-of-the-art optical shop. The practice takes great pride in delivering the highest quality patient care.
